Frequently Asked Questions
How do I place an order?
Open a product, choose size/option if shown and click Add to Cart. You can keep shopping without logging in. When you are ready, open your cart, click Checkout, login or register, choose an address and a payment method.
Do I need an account to add items to the cart?
No. You can add products to your cart as a guest. Your cart is saved on your device and moves to your account automatically when you login. An account is needed only to complete the order.
Is Cash on Delivery available?
Yes, Cash on Delivery is available on most pincodes. UPI, cards and net banking are also supported.
Is delivery really free?
Most products ship free. If a seller charges shipping for a particular item, it is shown at checkout before you pay.
How long does delivery take?
Usually 3–7 working days depending on your pincode and the seller. Remote areas can take longer.
How can I track my order?
Go to My Orders. Every order shows its live status – confirmed, packed, shipped, out for delivery and delivered.
How do returns and refunds work?
If a product is damaged, wrong or does not fit, raise a return request from My Orders within the return window shown on the product page. After the pickup and quality check, the refund goes to your wallet or original payment method. See our Return Policy and Refund Policy.
Can I cancel an order?
Yes, before it is shipped. See the Cancellation Policy.
I forgot my password.
Use Forgot password on the login page. We send a password reset link to your registered email.
How do I become a seller?
Click Become a Supplier, fill in the business details and submit your documents. Our team reviews every application and approves genuine sellers.